How Can We Guide You?
Welcome to our website
Learn more about what we do
Specialties...
Business Planning and Growth
• Business, Financial and Strategic Planning
• Competitive and Market Analysis
• Brand Analysis
• Financial Projections
• Cash Flow Budget & Capital Requirements
• Facility Expansion Planning
Executive Coaching
• 30 minute and hour-long sessions to help you focus on the success of your business
• Topics can include leadership, organizational culture, human relations issues, strategy, marketing, finances, planning and anything else to help you succeed as a leader, coach, planner, and manager.
Risk Management
• Risk Assessment
• Risk Management System Design and Audit
• Safety Manual Assessment or Development
• Safety Communications Strategy
• Risk Management and Safety Training
Financial Management
• Cash Management and Cash Flow Projections
• Cost Controls
• Profitability Analysis
• Budgeting
• Capital Requirements and Strategy
• Facility Expansion Planning
Business Start-Ups
• Business Planning and Feasibility
Study
• Financial Planning
• Market Analysis
• Competitive Set Analysis
• Staff Training
• Human Resource Strategy
• Service Strategy
And....
Customer Service Strategy
• Customer Service System and Flow Design
• Customer Service Strategy Development
• Customer Service Training
• Service Performance Measurement and Analysis
• Service Communication Strategy
Human Resource Planning and Strategy
• Manpower Analysis
• Hiring and Retention Strategy
• Manpower Plans
• Recruiting Goals
• Training Systems, Strategy and Requirements
• Skills Analysis
• Employee Loyalty Strategy
• Manager leadership Development
• Conflict Management
• Team building
• Productivity Analysis
Our Philosophy...
We only want to help you if we can add true value to your organization. We don't want to do things you can do for yourself. Through our coaching, experience and perspective, we are able to help you meet your business goals.
We can meet in person or via Zoom / Teams. The first consult is always free. At any time, If you don't feel you are getting fair value for your consulting dollar and we don't improve your bottom line, then we won't charge you!
Our focus is on long-term relationships with similarly minded people who are passionate about their products and services. We want to share your joy as we help you grow your business in an ethical and sustainable way.
Fees
We get it! Cash flow for small businesses is always tight. Gains from the wisdom and systems a consultant can add takes time to reach the bottom line. Our first consultation is always complimentary. Generally, we charge $125 per hour or $1000 / day plus travel. If after three sessions, you are not satisfied that we have added value in excess of our fees, we will refund any amount you request up to the total amount paid. If we can't add true value to your business, we don't deserve to be paid.
John R. Dockendorf - Principal
John R. Dockendorf has over 30 years of experience starting and leading small businesses in the service, hospitality, outdoor recreation, and travel industries.
A 1992 Graduate of the Cornell School of Hotel Administration with a master’s in management, specializing in marketing in entrepreneurship, Dockendorf graduated first in his class and earned the prestigious John E H Sheiry Scholarship.
In 1993, Dockendorf founded Adventure Treks, one of the nations most reputable adventure travel programs for teenagers. As its leader over 27 years, he successfully and consistently maintained the highest participant and staff retention rate coupled with the highest customer satisfaction in the outdoor industry. He successfully sold Adventure Treks in 2019.
In 2011, John and his wife Jane reopened Camp Pinnacle, a closed, bankrupt and dilapidated legacy summer camp in western North Carolina. Over ten years, they accomplish a $5M renovation out of cash flow and took enrollment from zero to a waiting list that forms in November. Jane and John sold Camp Pinnacle in 2022.
Dockendorf has also worked extensively in the ski and travel industry and wrote his master’s thesis on differential pricing options for the ski industry, a topic coming to the forefront, 25 years later.
Dockendorf has extensive community service involvement and has served his community as an elected member of his Flat Rock, NC Town Council. He has served on the French Broad River Metropolitan Planning Board in Asheville, NC, on the Henderson County, NC Transportation Advisory Committee and as marketing and public relations chair for Apple Country Greenways.
He has been an active board member for Conserving Carolina, was president of the Mountain Community School Board and was Founding Board Chairman of the French Broad River Academy. Dockendorf also served on the Park Development Board for the Flat Rock Park which converted a 62-acre golf course into a community park with a state-of-the-art playground.
As part of an early retirement filled with ski days and mountain bike rides, Dockendorf loves sharing his hard learned expertise with the next generation of entrepreneurs in the outdoor, adventure, travel, and hospitality industries.